FAQ

 

 

New User

 

1. How do I register on aizstore.com?

Registration on aizstore is a simple process that can be completed in 3 simple steps:

  • Click on the sign in link on the top of the home page

  • Type in your email address

  • Enter Password of your choice. Confirm the password and you are done!

 

2. I Forgot my login password, what do I do?

Go to the sign in page and click forgot my password you will receive an email on your registered email id with instruction on creating a new password

 

3. Do I need a aizstore.com account for making a purchase?

No it’s not necessary to create an account before making a purchase on the site but is highly recommended, since it has its own advantages, such as

  • You can make a purchase by only providing your email id rather than filling necessary details, every time

  • You can track the delivery status of your order

  • You can view the entire history of your past orders

  • You can also plan future order through useful features like Wish list and notify me.

  • You can write reviews for products brought from us

  • You can subscribe to our weekly newsletter to stay in the know on aizstore new products.

 

My Account

 

1. What is my wish list?

Picture this. You like a product on display at the mall, advertisement a step short of making the final purchase, due to money shortfall or a simple mood swing. With my wish list you can Pick an item of your choice, add it to the wish list and come back later to buy it on a later to buy it on a later date. Whenever you feel like it!

 

2. What is Shopping cart?

The shopping cart on aizstore hold your items intil you proceed to payment. The longest period your shopping cart holds the item is 30days.

 

3. What is my account?

My Account is your one stop for all the information related to your past, current and future purchase on aizstore.it holds information like order history, order status reviews support tickets and saved shipping addresses

 

Your order related

 

Placing an order

 

A. How do I buy an out of stock product?

You can only buy products when they are in stock. However, every out of stock product has a notify me” button. You can click this button to request for a notification once the item is back in stock, we make best efforts to get new stock if possible.

 

B. How do I place an order on aizstore.com?

Placing an order on aizstore is quick and simple. As you browse through aizstore, you can add the items you wish to buy in your shopping cart by clicking on buy now, Log in with your email address and password, enter your shipping address and make the payment.

Alternatively, you can call us toll free on our customer service number 920010492

 

Sales Support

 

After sales

 

A. I did not get a bill/Invoice with the product that was delivered to me!

Please call our customer care team on the number 920010492, which is open (8am to 6pm) hours on all (Saturday-Thursday) days of the week. We will have it sent to you as soon as possible.

 

B. I Purchased a Product from aizstore and the product is not working as expected after one month. What should I do?

Most of the products sold on aizstore come with the manufacturer warranty. if your product is still within the warranty period, you can contact the product service center contact: 920010492 or nearest aizstore outlet. Email: salesksa@aizstore.com

FREE SHIPPING

WorldWide Shipping

Free delivery on order above 150 SAR

RETURN & EXCHANGE

Order Online Service

Return or exchange the item within 14 days.

CASH ON DELIVERY

Feel safe when shopping on our site

ONLINE SUPPORT

24 x 7 online support